Policy

POLICY

  • Warranty Policy
  • Privacy Policy
  • Return & Replacement Policy
  • Refund Policy
  • Shipping Policy

WARRANTY POLICY

Every Audio Array product is warranted to be free from defects in materials and workmanship to the original owner, provided purchased from an authorized dealer, for a period of 1 year from its original date of purchase.

For a product found faulty which may prove defective under normal use and service during the offered warranty time period, Audio Array or their authorized service partners will either repair the product using new parts or parts that are equivalent to new in performance and reliability or exchange the product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or, a product that is at least functionally equivalent to the product it replaces.

For selected products, this warranty can be extended from the date of purchase, depending on the product. The length of the extended warranty period shall be as displayed in the warranty portal at the time the product was purchased. To be eligible for the extension of the warranty, the original purchaser must register the purchase of their Audio Array product online in the warranty portal within 1 month of the purchase. The terms and conditions of the original warranty will then apply for the term of the extended warranty period.

Audio Array will not accept any warranty repair without the original proof or purchase of the Audio Array product. It is the original purchaser’s responsibility to always keep the original proof of purchase safe, as Audio Array is not obliged to provide a replacement of the original proof of purchase, or to transfer that proof of purchase to any subsequent owners of the Audio Array product.

In all circumstances, a claimant under this warranty will be liable for all costs in delivering the Audio Array product to the authorized Audio Array service center for warranty repair and for all costs in collecting the Audio Array product from that authorized Audio Array service center after warranty repair. That authorized Audio Array service center may waive the cost of pick up & return shipping to a nominated address after the warranty repair at that service center’s sole discretion. Audio Array will not be responsible for any damage incurred during shipment.

The warranty repair will be conducted by the authorized Audio Array service center as promptly as possible and within a reasonable time from the date of submission for the warranty repair.

 

WARRANTY EXCLUSIONS

The following cases are not covered under warranty. Audio Array shall determine, at its sole discretion, whether the product has been subject to any of the exclusions outlined in this clause.

  • Any item not purchased from an authorized Audio Array dealer, online or offline
  • Tamper by unauthorized persons or repair shops
  • Minor faults or deviations in the quality of a product that do not affect the product’s value or fitness for its intended purpose
  • Rechargeable and disposable batteries
  • Any modifications or non-factory-installed electrical/electronic components
  • Damage or defects due to alteration, misuse, abuse, normal wear and tear, extremes of temperature or humidity, or abnormal strain
  • Accidental or intentional damage
  • Damage in shipping
  • External damage on cables (exposed wirings, cuts, tears, etc.)
  • The repair/replacement of consumable maintenance items including, but not limited to, ear pads, head pads, and windscreens
  • Cracking or other damage to the product after purchase.
  • Any damage from accessories (casings/housings/pouches, headband parts, ear cups, earbuds, extension cables, airplane adaptors, battery, etc.)
  • A unit whose serial number has been defaced
  • Any item/s included free on a purchase
  • Sound characteristics (sound is a subjective matter and is not warranted)
  • Damage resulting from force majeure or acts of God
  • Use of products with incompatible or faulty equipment

Audio Array shall not be liable for damages in excess of the purchase price of the Audio Array products arising out of the use or inability to use the Audio Array products insofar as allowed to be disclaimed by law in the jurisdiction where the Audio Array product was purchased.

Any repair or replacement of the product does not extend the warranty period of the product.

Who we are

Our website address is: www.audioarray.in

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Products on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a number of years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through Instamojo and UPI. When processing payments, some of your data will be passed to Instamojo, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Instamojo Privacy Policy for more details.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve added to the wishlist: we’ll use this to show you and other users your favourite products, and to create targeted email campaigns.
  • Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store staff

We’ll also use cookies to keep track of wishlist contents while you’re browsing our site.

Who on our team has access

Members of our team have access to the information you provide us with. For example, both Administrators and Shop Managers can access:

  • Wishlist details, such as products added, date of addition, name and privacy settings of your wishlists

Our team members have access to this information to offer you better deals for the products you love.

Enhanced Media Content

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Return & Replacement Policy

We are committed to ensuring your satisfaction with any product you have purchased. At Audio Array we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind. In case you are not satisfied with your purchase, Audio Array offers Return & Replacement.

Audio Array offers return & replacement within 30 days, counting from the date when the tracking information shows delivered.

Please follow the steps below to exchange or return a product:

  1. Contact on our email support@audioarray.in or Customer Care no +91 9372146400 with your order number and the reason for return.
  2. We will email you back to confirm the product condition and get in touch with the customer care executive.
  3. Ship your unused/defective product in its original packaging with accessories to the address identified in our email via a traceable shipping method with delivery confirmation with all shipping costs pre-paid.
  4. After receiving and examining your returned product(s), your replacement product will be shipped, or a refund will appear in your account within 3 to 5 business days. 

Note: Return shipping fee is covered by Audio Array only if returns/replacements are for defective products. Whether a product is defective is decided by Audio Array Service Center after inspection. 

"Return/Replacement Terms"

  • Please be sure to use the original box, the shipping carton, and its packing material along with all the accessories to ship the item back (the item is returned in the same condition as it was when shipped).
  • You are responsible for shipping the products back to us. We don’t guarantee that we will receive your returned item. (Its customer's sole responsibility.)
  • You are responsible for damage caused during the return shipping of the product.

NOTE: We take no responsibility for user-initiated damage and/or loss of parts incurred during the operation or use of the product. Though you still can email us at support@audioarray.in for assistance in repairing or replacing components.

Refund Policy

( If applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@audioarray.in

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

For more details refer to Return & Replacement Policy or mail us on support@audioarray.in

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Shipping Policy

  1. General

    2. Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we may not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to process a refund.

  2. Shipping Costs

    3. Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.This price will be the final price for shipping cost to the customer.

  3. Returns

    4. Cambium Retail Pvt Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of the item and is returned to us in original packaging, unused, and in a resalable condition.

    For more details on refund, please refer to our warranty & return & replacement policy.

  4. Delivery Terms

    • Transit Time

      • In general, domestic shipments are in transit for 2 – 7 days

    • Dispatch Time

      • Orders are usually dispatched within 2 business days of payment of order unless it is a pre-order.

      Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

    •  Change of Delivery Address

      • For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

    •  Courier Partners

      • Audio Array will ship the products using reputed services only. If your location is non-serviceable, your order may be cancelled with a refund.

    • Items Out Of Stock

      • If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

    • Delivery Time Exceeded

      • If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  5. Tracking Notifications

    6. Upon dispatch, customers will receive a tracking id from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you do not receive a tracking id, kindly email us at support@audioarray.in

  6. Duties & Taxes

    7. GST has already been applied to the price of the goods as displayed on the website

  7. Insurance

    8. Parcels are insured for loss and damage up to the value as stated by the courier.

    • Process for parcel damaged in-transit

      • We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

    • Process for parcel lost in transit

      • We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

    *The shipping policy can be modified by Audio Array without prior intimation.

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